Using Capable 21C Remotely


It is possible to configure PC's so that they can be used and accessed remotely.  This allows the operation of Capable 21C from a home PC, or any other location.  This knowledgebase article describes how to setup this kind of functionality.

Underlying challenge

Note that remote operation of a PC is a standard feature of Microsoft Windows (tm). The steps described in this article relate to the setup and configuration of Microsoft Windows, and have nothing to do with the configuration of Capable 21C.  The steps described below are of a slightly technical nature, and a local PC technician should be consulted to ensure that the office's security is not compromised, and also to assist if the steps described below become too complex.


Accessing a computer remotely involves work on both computers.  Firstly, the computer that is located in the office that will be controlled must be configured appropriately.  Secondly, the computer that will be used to do the controlling will have software that must be started correctly.

Detailed Information

Note that there are significant security implications in allowing remote access to occur.  Whilst it is convenient to be able to access Capable 21C (and other programs) remotely, there is an element of risk that someone else will attempt to do the same thing - which would compromise the office data, and patient/client privacy.  Offices should consult with their local PC Technician before proceeding.

To configure the PC that will be controlled:

  1. Ensure that Remote Administration is allowed.  This is accessible via the My Computer Properties window.
  2. Ensure that the office firewall or modem/router forwards all traffic on port 3389 to the PC that will be controlled.

To use the remote administration software on the remote PC:

  1. Start the remote administration software.  This is located under Start|Programs|Accessories|Communication Tools.
  2. Key the IP address of the office firewall/modem/router. Press ENTER.
  3. Key the appropriate username and password when requested.
This knowledge resource is designed for use on a Windows (tm) XP system operating at a screen resolution of 1024x768 or better. Windows Media Player must be installed for this training resource to operate correctly.

Copyright 2008 Capable Software Pty Ltd

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