Setup E-mail facilities
Capable 21C has the ability to transmit e-mails directly to patients/clients if
the office has an internet connection and a POP3 e-mail account. This
knowledgebase article describes how to configure Capable 21C to be able to use
A POP3 e-mail account is the most common kind of e-mail account that is not
accessed via a web browser. For example, a Hotmail ™ account is NOT a POP3
account. Most ISPs provide a POP3 e-mail account when the internet connection is
established. To be able to configure Capable 21C to exploit the POP3 e-mail
account, certain account details will need to be known. In particular:
- The e-mail server needs to be known. Eg. mail.tpg.com.au
- A name must be entered that all e-mails will appear to have come from. Eg Your
- A reply address must be specified. If a patient/client opts to reply to your
e-mail, their reply will be sent to this address. Eg
- An e-mail account name needs to be known. Eg mb11111
- An e-mail account password needs to be known. Eg mysecret
This information can be obtained from your ISP. Once these pieces of information
have been obtained, review the resolution section below to see how to enter
these values into Capable 21C.
If you use Microsoft Outlook (tm) as your e-mail package, you may be able to
recover most of the settings from it. To access the relevant area in
Microsoft Outlook, go to Tools | EMail Accounts:
Refer to the following table to assist in translating the Microsoft Outlook terminology to Capable 21C.
Outgoing Mail Server (SMTP)
To configure e-mail from within Capable 21C, go to the Setup menu and select
The following window will appear.
Transcribe the information gathered above into the appropriate fields, and click
the Test button. Capable 21C will attempt to transmit an e-mail to the Reply
Address you have keyed. If the e-mail is transmitted successfully (eg check your
e-mail Inbox to see if the e-mail went through), click Close. If the e-mail was
not transmitted successfully (eg the test e-mail did not arrive in your Inbox
after 15 minutes or so), review the settings to ensure that the correct values
have been transcribed and try again.
If you are absolutely certain that the correct values have been keyed, and the
test e-mail is still not being transmitted, refer to the Detailed Instructions
below for some factors that can prevent e-mail transmission.
E-mails may not be transmitted by Capable 21C for a number of reasons:
- A firewall package is designed to stop hackers on the Internet from accessing
your computer. Most firewalls also have the ability to prevent malicious
programs on your computer from transmitting information to the Internet. If you
use a firewall package, it may inadvertently block programs like Capable 21C
from transmitting e-mails.
- Some ISPs offer e-mail facilities, but block the ability to access other e-mail
servers. For example, if you use Telstra Bigpond as your ISP, you will not be
able to use a non-Telstra e-mail server for sending e-mails. This is intended to
make it harder for SPAM to be transmitted through the Internet. Check with your
ISP to determine whether they have this kind of policy in place.
- Some e-mail accounts are not POP3 compliant e-mail accounts. In particular,
Hotmail ™ does not offer a POP3 e-mail service. You will not be able to use a
POP3 e-mail account with Capable 21C. Check with your ISP to determine if your
e-mail account is POP3 compliant or not.
- Transient conditions on the Internet can sometimes prevent e-mails from being
transmitted in a timely fashion. Always allow 15 minutes before assuming that
the e-mail has failed to transmit.
This knowledge resource is designed
for use on a Windows (tm) XP system operating at a screen
resolution of 1024x768 or better. Windows Media Player must be
installed for this training resource to operate correctly.
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