Missed Appt Fee
Capable 21C has the ability to charge a Missed Appointment Fee if an appointment
is missed. This knowledgebase article discusses how to set this up, and
Whilst Capable 21C can charge a Missed Appointment Fee automatically when an
appointment is flagged as Missed, there are some additional considerations.
See below for more details:
To enable Missed Appointment Fees:
- Go to Setup|Settings.
- Go to the Appointments tab
- Enter the appropriate fee
- Click Apply and then Close
Note that when this fee is used, Capable 21C will automatically raise a line item
on an invoice with the wording "Missed Appt Fee". If GST is enabled, the
default GST amount will be applied to the invoice line item.
When statistical reports are generated at a later stage, there may be some
confusion as to whether the Missed Appt Fee is considered a Product or a
Service. To some offices, this may be significant in determining how
associate practitioners are paid. To ensure that the Missed Appt Fees are
grouped correctly with other line items, create a new Service called Missed Appt
Fee, and either attach it to a Product Group (thereby making it a product), or
attach it to an Appointment Type (thereby classing it as a Service). Note
that if any GST amount is associated with this Missed Appt Fee service, it will
overrule the default GST amount.
This knowledge resource is designed
for use on a Windows (tm) XP system operating at a screen
resolution of 1024x768 or better. Windows Media Player must be
installed for this training resource to operate correctly.
Copyright 2008 Capable Software
Return to Capable
Contact Technical Support