Items not in any group on
When a statistical report is produced, it may include a
section entitled 'Items not in any group'. This
knowledgebase article explains what these items are, and how
they can occur.
Capable 21C groups all services and products into groups.
In the case of services, they are grouped by Appointment Type.
In the case of products, they are grouped by Product Group.
These groupings can be configured via Setup|Setup Appointment
Types and Fees. If an item is deleted from a group, it is
not completely deleted from the database. Rather, it is
disconnected from the group and retained for future reference.
These items can be viewed on the deactivated services tab.
In addition, it is possible that an invoice has been recorded
with a line item that has no corresponding product or service
configured. In this case, the item will not be in any
group, and it will not appear on the deactivated services tab.
Items such as this can be found and added to the deactivated
services tab by clicking the Search for More button on that tab.
The impact of items that are not in any group is not severe.
The statistical report itemises all services and products (at
the top of the report) irrespective of whether they are in a
group or not. It can also produce subtotals to show the
subtotal of all items in any particular group. However,
these subtotals may not tally neatly to the overall total if
there are either:
- Items that are not in any group; or
- Items that are in more than one group
Whilst it is relatively safe to ignore the problem, the
following steps show how to correct the problem.
- Check the suspect item on the statistical report to see
if it was intended to be another service, but has a
typographical error in it. Capable 21C can be
particularly sensitive to minor typographical discrepancies.
If this is the case, correct the typographical error using
Receipt Alteration. Also note the information in the
Detailed Information section (below) on how to prevent this
from happening again.
If the suspect item is not the result of a typographical
- Go to Setup|Setup Appointment Types and Fees.
- Go to the deactivated services tab.
- Check to see if the suspect item is present. If
the item is present, it should be added to either a product
group or an appointment type. To do this:
- Go to the appropriate tab for either
appointment types (for services) or product groups (for
- Open the appropriate group by double clicking
- Go to the Services and Products tab.
- Click the 'Add' button to add the item to the
tab. Do not use the Create button in this instance.
- If the suspect item is not present, click the
Search for More button and allow Capable 21C to create items
for any entries it finds in historical data. Now,
repeat step 3.
This problem can be caused by a typographical error in the
line item on an invoice. This can occur if an operator has
gone to the Receipt Alteration window to correct a line item on
an invoice, and has clicked the Alter Type button to correct the
line item - but has keyed the new name for line item
incorrectly. Capable 21C can be particularly sensitive to
typographical variations in the name of the line item, so it
easy for an operator to make this mistake. To prevent this
kind of problem from re-occurring, operators should be
- Delete the item that is in error.
- Add a new item (using the Add button).
- Select the desired item from the list (which prevents
any possibility of the item's name being miskeyed).
- Key the additional details as required.
See also KB-Statistical
Reports Show non-existent items.asp
This knowledge resource is designed
for use on a Windows (tm) XP system operating at a screen
resolution of 1024x768 or better. Windows Media Player must be
installed for this training resource to operate correctly.
Copyright 2008 Capable Software
Return to Capable
Contact Technical Support