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Compliance Warnings Abstract Capable 21C has the ability to generate warnings for operators when they attempt to book an appointment for patient/client with a questionable compliance record. This knowledgebase article discusses this feature and explains how to use it. Underlying challenge When making an appointment for a patient/client, it can be hard for an operator to intuitively know whether the patient/client has a poor track record for attending appointments. By placing a compliance warning on the patient/client file, any future attempts to make appointments will generate an automatic warning message that the patient/client has difficulty complying with their schedule of care. Resolution To place (or remove) a compliance warning flag to a patient/client:
Detailed Information The compliance warning will only appear when making appointments through the appointment book. Appointments booked via the Schedule window will not incur these compliance warnings. |
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