Capable 21C has the ability to generate warnings for operators when they attempt
to book an appointment for patient/client with a questionable compliance record.
This knowledgebase article discusses this feature and explains how to use it.
When making an appointment for a patient/client, it can be hard for an operator
to intuitively know whether the patient/client has a poor track record for attending
appointments. By placing a compliance warning on the patient/client file,
any future attempts to make appointments will generate an automatic warning message
that the patient/client has difficulty complying with their schedule of care.
To place (or remove) a compliance warning flag to a patient/client:
- Go to Patient/Client Details for the person in question.
- Go to the Tracking Options tab.
- Tick (or untick) the box entitled Compliance Warnings.
- Click Save and Exit.
The compliance warning will only appear when making appointments through the appointment
book. Appointments booked via the Schedule window will not incur these compliance
This knowledge resource is designed
for use on a Windows (tm) XP system operating at a screen
resolution of 1024x768 or better. Windows Media Player must be
installed for this training resource to operate correctly.
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