Appointment Book:

• Manage appointments for multiple providers
• Quick booking feature for scheduling future appointments
• SMS Appointment Reminders to reduce no shows
• Awaiting cancellation feature
• Appointment booking for multiple offices from one location
• Online appointment booking via evisit
• Colour coding for appointment types
• View 3 month appointment calendar
• Colour code times of the day to encourage good block booking practice
• Block out hours unavailable for patient visits - eg public holidays and school holidays
• Track missed, cancelled, or rescheduled appointments
• Maintain booking schedule for resources, which automatically warns of double booking X-Ray, specialised equipment or limited consultation space
• Manage patients in the waiting room
• Patient check in via swipe card or touch screen
• Manage education classes
• Flag special appointments with colour coded dots
• Print the appointment book with visit cue notes for special visits
• See assistance alerts for patients who require particular attention

Patient Care and Tracking:

• Advanced query tool to generate patient lists for labels, letters, SMS and eMail
• Superior patient tracking features to ensure patients do not drop out of care
• Patient groups for easier marketing
• Reactivation alerts for product sales
• Track every conversation with the patient
• Attach patient notes including X-Rays and referals
• Attach a photograph of patient
• Generate daily reminder, bring-up and recall lists (distinguishing family members)
• Send SMS or email reminders, recalls and birthday greetings in just 2 clicks
• Link family members together for easier contact, booking and receipting
• Track referees
• Track patient compliance and financial history
• Automatically notify staff while the patient is in the clinic that referals are due to be renewed
• Handle specialist referals by number of visits, or expiry date
• Track significant events in a patient lifecycle, including appointments, particular services and X-Ray bookings

Invoicing and Receipting:

• Fast payment processing - one click to bill, invoice, accept payment and print receipt. Zero clicks for prepaid patients
• Support for third party insurers inc ACC Online for New Zealand customers
• Care plan support with flexible payment options
• Manage bulk payment and discount schedules
• Process gap payments
• Distinguish and track private and insurance invoices and payments
• Define fees as well as item codes for insurance purposes
• Receipt entire families on a single invoice
• Produce time of visit and weekly invoices and receipts
• Quickly invoice products as well as services
• Manage patients on special rates
• Supports bar code scanning for automatic invoicing of product sales
• Automatically calculate GST or VAT and handle GST or VAT exempt services
• Manage all practitioner details including provider numbers associated with insurance companies

Debt Collection:

• Generate debtor list with summary and statement printing options
• Manage 30 day, 60 day, 90 day overdue lists
• Produce statements for health funds claims
• Only produce statements for patients whose debt is over a certain threshhold

Daily To-Do List:

• Integration of tasks generated from the various areas of Capable 21C, allowing the practice manager to ensure that regular tasks are performed
• Allows the practice manager to track all patients on a daily basis (stops patients from falling off the radar)
• Easy to use, and easy to train new staff on how to use, access and implement the actions on the To-Do List

Statistical Reporting:

• Advanced statistical information
• Graph Sales, Revenue, Missed Appointments, Patient Retention, Product Sales, Patient Visits, New Patients, Patient Visit Average
• Print appointment book statistics including cancelled, missed, reschedule, rebooked, and broken appointments
• Track CA performance in scheduling patients
• Track product sales performance by week, month, year
• Track practitioner performance
• Print reports by clinic total and by individual practitioner showing products and services by date range
• Configure products to always be billed to the clinic rather than a practitioner
• View a block booking report to show you the effectiveness of your block booking techniques
• Print Transaction Summaries by practitioner showing patients, services and payments by date range
• Run tools to balance payments between your providers
• Print reports to show payments to associates
• Full list of reports: available on request

Financial Reporting:

• Print End of Shift, End of Day, End of Month, End of Year financial reports
• Print daily transaction summaries
• Print outstanding account lists and detailed debt collection statements
• Print banking slips including cheque breakdowns (accepted at all banking institutions)
• Print and manage provider balances (credits and debits between two providers treating the same patient)

Paperless visit notes with hotkey support:

• Full support for touch screens (including iPads)
• Add regular treatment notes with just one keystroke/touch
• See care compliance at a glance with graphical symbols
• Record subject assessments with one click/touch
• Track Exercise Regimes prescribed, Medications taken, Allergies, Education Programs recommended
• View up to four images on the main visit notes screen (no limit on total number of images stored)
• Expand up to four images to view them full screen comparatively
• Store images in customised folders to ensure speedy access
• View PIT Medical Reports from with the visit notes screen
• Image support for digital x-rays, thermal scans, posture scans, gait scans and more

Clinical Reporting:

• Produce detailed clinical reports including consultation, secondary complaints, examination findings, X-Ray findings, diagnosis, prognosis, and recommended care
• Produce progressive reports that highlight changes in condition
• Record psychological evaluation findings
• Automatically generate diagnosis and treatment descriptions to simplify the production of report of findings for patient insurance claims and legal reports
• Generate quotations and treatment regimes for recommended care
• Save templates to reflect the type of reports you most commonly generate